Managed Vulnerability Triage Services

Every report validated, prioritized, and ready to fix—from bug bounty and VDP submissions to audit contests, pentests, and AI-generated findings. Your engineers only see real, actionable bugs. First validation within 2 hours.**Validation timelines for issues requiring internal access depend on customer participation.

How We Care About Your Data

Your reports and data are protected at every layer — from certified standards to encryption and granular access control.

01
Certified and standards-aligned
ISO/IEC 27001 certified, and aligned with ISO/IEC 27002, 29147, and 30111 for security management and vulnerability handling.
02
Data protected in transit and at rest
All data is encrypted in storage and in transit. Vulnerability reports can be end-to-end encrypted with your own PGP keys.
03
Security controls in your hands
Role-based, least-privilege access and full audit logs — you decide who sees program data, and every action stays traceable.

HackenProof's Triage in Numbers

9+Years of Experience

85,000+Validated Vulnerability Reports

1,100+Critical Vulnerabilities Detected

20+Languages and Stacks Covered

2-HourFirst Validation SLA

24/7Triage Coverage

Most Submissions Are Noise. The Critical Ones Can't Wait

The majority of raw bug bounty submissions are duplicates, out-of-scope findings, or false positives, and the volume keeps growing as AI-generated reports flood every program. Sorting them internally burns senior engineering hours and delays the reports that actually matter. Managed triage solves both problems at once: we filter the noise, validate what's real, and escalate critical vulnerabilities the moment they're confirmed. Your team gets vulnerability report management as a service without hiring a triage unit.

Choose Your Triage Model

Three models, one platform. Pick the level of automation that fits your program — and switch anytime as it grows.

Manual Triage

Expert-led validation by HackenProof security analysts. Every report is reviewed by a human who reproduces issues, assigns severity, and communicates directly with researchers.

Human-led validation
Direct researcher communication
Deep technical review
Best for complex scopes

AI Triage, Powered by hBrain

Automated first-pass validation by hBrain. It flags duplicates, filters spam and out-of-scope submissions, pre-assesses severity, and structures reports for review.

Instant intake and triage
Filters duplicates and spam
Pre-assesses severity
Great for high-volume programs

Hybrid Triage

Recommended

AI speed with human judgment. hBrain handles intake, deduplication, and pre-validation, while analysts confirm every decision and manage researcher communication.

AI speed + human validation
No report waits
No decision ships without review
Best balance for most programs

What Our Vulnerability Triage Covers

Bug triage isn't a single action — it's the full lifecycle of a vulnerability report, from submission to payout. Here's what HackenProof handles for every report in your program:

1
Issue validation
We reproduce and validate every reported issue, confirming it's real, unique, and in scope before it ever reaches your team. When a fix ships, we validate the fix, too.
2
Severity and category determination
We determine the severity and category of each validated issue using a consistent, documented methodology aligned with industry-standard classification for both Web2 and Web3 targets. Our triage methodology
3
Researcher communication
We handle all back-and-forth with security researchers — clarifying reports, requesting missing details, mediating disputes, and keeping communication professional so researchers stay engaged with your program.
4
SLA compliance
First review, validation, severity determination, and payment each follow defined SLA targets you can hold us to. Critical findings are escalated immediately.
5
Researcher KYC
Every researcher receiving a payout through HackenProof passes identity verification. You always know who found the bug and who you're paying. How researcher KYC works
6
Payment management
Pay researchers through HackenProof or directly — we support both models. We handle bounty calculation guidance, payout processing, and payment status communication with the researcher.
7
Fix recommendations
Each validated report comes with remediation guidance grounded in security best practices for your stack — from smart contracts and DeFi protocols to web applications and APIs.
8
Final reports, instantly downloadable
Every issue closes with a structured final report — validation details, severity rationale, reproduction steps, and fix recommendations — available for instant download and ready for auditors, compliance teams, or internal tracking.

How Managed Vulnerability Triage Works

From submission to resolution, here’s how every report moves through the managed triage process.

Submission & intake

A researcher submits a report to your program. A HackenProof triager and hBrain screen it instantly for scope, duplicates, and completeness; if anything is missing, additional details are requested from the researcher.

Validation & severity determination

Our analysts reproduce the issue and validate it, then determine its severity and category per our methodology. First validation happens within 2 hours of submission.

Researcher communication loop

If anything is unclear, we go back to the researcher — not to your engineers. Your team is only pulled in when internal context or access is genuinely required.

Delivery, fix, and payout

The validated report lands in your dashboard with severity, impact, and fix recommendations. Once resolved, we validate the fix, close the report, and process the researcher's payment.

Our Triage SLA Targets

Stage	Our commitment	Your part
First response to researcher	Within 2 hours	—
Issue validation	Within 2 hours	Confirmation for issues requiring internal access
Severity & category determination	Together with validation	—
Critical finding escalation	Immediate — your team is alerted the moment a critical is suspected	Final impact confirmation
Payment processing	Instant processing	Payment approval
Support & coverage	24/7, weekends included — free on every plan	—

Our Customers

HackenProof is ADI Foundation's trusted security provider. From audits to Dual Defense and bug bounty, their skilled community covers it all. What I appreciate most is how quickly the company adapts to where the market is heading, including the rise of AI-driven threats. That kind of forward-thinking approach lets us stay secure without slowing down — and focus on what we're here to do: grow ADI Foundation.

Herman StohniievCTO

Switching to Hackenproof has been a game-changer for Sui. The expertise and dedication of the Hackenproof community have not only enhanced the security of the Sui ecosystem but have also instilled greater confidence in our community. We’re thrilled with the progress we’ve made together and are excited about what we can achieve as we keep working together.

Sean SpaniolDirector of Cybersecurity

HackenProof cut our overhead significantly. Centralized report management, consistent triage across all submissions, duplicates filtered automatically. Their team adapts quickly — which matters a lot when AI is reshaping the threat landscape.

Anton AstafievCTO

HackenProof is a leading specialist bug bounty platform for crowd-sourced security testing of blockchain protocols and smart contracts. I look forward to working with their team and the whitehat hacking community to take the security of the Avalanche ecosystem to the next level.

Dr. Arnold YauSecurity Engineer

Security is a continuous journey, not a one-time checkpoint. The successful completion of this audit marks a significant milestone in our ongoing efforts to ensure the highest security standards. Inspired by the insights from the HackenProof team, we are more committed than ever to maintaining an active and robust security posture through continuous assessments.

We value HackenProof's role in enhancing our core security through their bug bounty program, which has streamlined identifying and managing vulnerabilities on KuCoin. This collaboration has significantly bolstered our platform's defense mechanisms, reflecting HackenProof's commitment to our security needs.

The KuCoin Team

Herman StohniievCTO

Sean SpaniolDirector of Cybersecurity

Anton AstafievCTO

Dr. Arnold YauSecurity Engineer

The KuCoin Team

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Managed Vulnerability Triage Services

How We Care About Your Data

Certified and standards-aligned

Data protected in transit and at rest

Security controls in your hands

HackenProof's Triage in Numbers

Most Submissions Are Noise. The Critical Ones Can't Wait